Frequently Asked Questions

EVERIDE ships to destinations available at checkout across North America, Europe, Oceania, Asia and selected countries in South America and Africa. Enter your delivery address to confirm the available service. For destinations not listed at checkout, contact us before placing an order.

Orders are normally reviewed, prepared and dispatched within 1-2 business days. Processing may take longer during launches, holidays or unusually high-volume periods.

Yes. Orders of US$89 or more qualify for free tracked standard shipping where the destination and checkout market support it. Where another currency is displayed, checkout may present the equivalent threshold for that market.

Standard postal transit estimates after dispatch are: North America (United States, Canada, Mexico) approximately 6–11 business days; major European destinations approximately 6–11; Ireland and selected Northern European destinations approximately 8–11; Australia and New Zealand approximately 8–11; Japan, South Korea, Singapore and selected other East and Southeast Asian destinations approximately 6–13; and selected South American and African destinations approximately 8–16 business days. Remote locations, islands and special territories may take longer. Order processing (normally 1–2 business days) is additional. Delivery availability is confirmed at checkout for the selected destination and postcode.

Yes. Tracking details are sent to the email address used at checkout once the order has shipped.

Yes. Stock or fulfillment routing can require an order to be split into separate shipments. Available tracking numbers will be provided separately.

For supported destinations, EVERIDE covers applicable import tariffs, duties and customs charges. If a carrier or customs authority requests an unexpected import payment, contact EVERIDE before paying so we can review and assist. Checkout-specific information for your destination takes precedence where applicable.

Check safe-drop locations, reception desks and nearby household members first. If the parcel still cannot be found, contact EVERIDE with your order number and tracking details.

Eligible EVERIDE purchases can be returned within 60 days of delivery. Items explicitly marked Final Sale or non-returnable are excluded where permitted by applicable law.

Items must be unworn except for reasonable indoor fitting, unwashed, unaltered and free of stains, odours or damage. Original tags must remain attached, with original packaging included where reasonably possible. Please use suitable underwear when trying on padded cycling shorts or tights.

Contact EVERIDE within 60 days of delivery with your order number, order email address, item and reason for returning it. Provide clear product, tag and packaging photos for the initial condition check. We will confirm the approved free return method and destination before you send anything back.

Yes. Eligible full-price and discounted items can be exchanged for another available size at no standard return or replacement shipping cost. The item must remain in returnable condition. Clearly marked Final Sale items may be excluded where permitted by law.

Yes. Eligible size exchanges are free, including the approved standard return shipment and replacement shipment. We will confirm availability and return instructions before anything is sent back.

A discounted or Sale price does not automatically make an item Final Sale. If the item is otherwise eligible, voluntary returns remain available unless the product is clearly identified as Final Sale or non-returnable.

Yes. Eligible items, including discounted items, can be returned free within 60 days of delivery using the standard return method arranged by EVERIDE. Clearly marked Final Sale exclusions may apply where permitted by law. Contact us for approval and a prepaid label before sending anything back.

Store Credit can be selected for eligible returns where offered. The request must still meet the normal return-window and condition requirements.

Contact EVERIDE before returning the item and include your order number plus clear photos of the issue. We will arrange an appropriate remedy without charging you for the approved return, in accordance with applicable consumer rights.

Performance-focused jerseys usually fit close to the body so fabric stays stable on the bike. Use the product-specific fit type and size chart rather than casual clothing size alone.

Bib shorts should feel supportive and secure without restricting movement or circulation, and the fit should stay stable in a riding position.

Your preferred fit and riding use matter. Compare current measurements with the product chart and contact EVERIDE if you want help balancing compression against extra room.

Yes. Share your measurements, riding preference and the product you are considering, and EVERIDE can help you narrow down the best starting size.

Contact EVERIDE as quickly as possible. Changes may be possible before dispatch, but they cannot be guaranteed once the order is already being processed.

No. A reduced price is not automatically Final Sale. A product must be clearly identified as Final Sale or non-returnable for that voluntary-return restriction to apply.

Ride Assurance is EVERIDE's first-year support promise for eligible crash-related claims. Claims are reviewed case by case and remain separate from statutory consumer rights.

Contact EVERIDE with your order number, clear photos of the damage and a short explanation of what happened so the claim can be reviewed.

Please provide your order number, clear photos and a short explanation of the crash-related damage. Support may request additional details when needed to assess the claim.