Frequently Asked Questions

EVERIDE ships to supported destinations shown at checkout. Launch coverage includes the United States, Canada, the United Kingdom, Germany, France and major European destinations, Australia, New Zealand and Japan where checkout is available.

Orders are normally reviewed, prepared and dispatched within 1-2 business days. Processing may take longer during launches, holidays or unusually high-volume periods.

Yes. Orders of US$89 or more qualify for free tracked standard shipping where the destination and checkout market support it. Where another currency is displayed, checkout may present the equivalent threshold for that market.

After dispatch, typical delivery is approximately 5–10 business days for the United States and Canada, 5–10 business days for the United Kingdom, Germany, France and major European destinations, 5–10 business days for Australia and New Zealand, and 3–6 business days for Japan. These are estimates rather than guaranteed arrival dates unless a guaranteed service is expressly stated at checkout.

Yes. Tracking details are sent to the email address used at checkout once the order has shipped.

Yes. Stock or fulfillment routing can require an order to be split into separate shipments. Available tracking numbers will be provided separately.

For supported destinations, EVERIDE covers applicable import tariffs, duties and customs charges. If a carrier or customs authority requests an unexpected import payment, contact EVERIDE before paying so we can review and assist. Checkout-specific information for your destination takes precedence where applicable.

Check safe-drop locations, reception desks and nearby household members first. If the parcel still cannot be found, contact EVERIDE with your order number and tracking details.

Eligible EVERIDE purchases can be returned within 60 days of delivery. Items explicitly marked Final Sale or non-returnable are excluded where permitted by applicable law.

Returned items must be unworn, unwashed and undamaged, with original tags and packaging where supplied.

Contact EVERIDE before sending anything back and include your order number. We will confirm the correct return instructions for the request.

Yes. Eligible items can be exchanged for a different size while they remain in returnable condition. Items explicitly marked Final Sale or non-returnable are excluded where permitted by law.

Yes. Approved size exchanges do not carry the EVERIDE standard voluntary return fee.

A discounted or Sale price does not automatically make an item Final Sale. If the item is otherwise eligible, voluntary returns remain available unless the product is clearly identified as Final Sale or non-returnable.

A fixed US$20 standard voluntary return fee applies per return request and may be deducted from the refund where permitted by applicable law. Approved faulty, damaged or incorrect-item claims and approved size exchanges are not charged this fee.

Store Credit can be selected for eligible returns where offered. The request must still meet the normal return-window and condition requirements.

Contact EVERIDE before returning it and include your order number plus clear photos. Approved claims are not charged the standard voluntary return fee.

Performance-focused jerseys usually fit close to the body so fabric stays stable on the bike. Use the product-specific fit type and size chart rather than casual clothing size alone.

Bib shorts should feel supportive and secure without restricting movement or circulation, and the fit should stay stable in a riding position.

Your preferred fit and riding use matter. Compare current measurements with the product chart and contact EVERIDE if you want help balancing compression against extra room.

Yes. Share your measurements, riding preference and the product you are considering, and EVERIDE can help you narrow down the best starting size.

Contact EVERIDE as quickly as possible. Changes may be possible before dispatch, but they cannot be guaranteed once the order is already being processed.

No. A reduced price is not automatically Final Sale. A product must be clearly identified as Final Sale or non-returnable for that voluntary-return restriction to apply.

Ride Assurance is EVERIDE's first-year support promise for eligible crash-related claims. Claims are reviewed case by case and remain separate from statutory consumer rights.

Contact EVERIDE with your order number, clear photos of the damage and a short explanation of what happened so the claim can be reviewed.

Please provide your order number, clear photos and a short explanation of the crash-related damage. Support may request additional details when needed to assess the claim.