United States & Canada
5–10 business daysEstimated after dispatch.
SHIPPING & DELIVERY
Know what happens from checkout to delivery.
EVERIDE uses tracked international delivery to supported destinations, with clear processing times and destination-specific estimates. The services and information shown at checkout remain the final source for your address.
01
Free tracked shipping
US$89 or more, where the destination and checkout market support the service.
02
1–2 business days
Most orders are prepared and dispatched within this processing window.
03
Import charges covered
Applicable import tariffs, duties and customs charges are covered for supported destinations.
ESTIMATED DELIVERY
Typical windows after dispatch.
These timeframes begin after dispatch and are estimates rather than guaranteed arrival dates, unless a guaranteed service is expressly stated at checkout.
For orders below US$89, the applicable shipping charge is shown before payment. Where another currency is displayed, checkout may present the equivalent free-shipping threshold for that market.
UK, Germany, France & major Europe
5–10 business daysEstimated after dispatch.
Australia & New Zealand
5–10 business daysEstimated after dispatch.
Japan
3–6 business daysEstimated after dispatch.
Other supported destinations
Shown at checkoutWhere destination-specific estimates are available.
FROM ORDER TO DOORSTEP
Four stages, one tracked journey.
Shipping time and processing time are separate. Tracking is normally sent after dispatch and may take a short time to begin updating in the carrier network.
Order received
Your address, payment and order details enter the fulfilment workflow.
Prepared & dispatched
Most orders leave our fulfilment network within 1–2 business days.
Tracking sent
Available tracking information is sent to the email address used at checkout.
Carrier delivery
The destination-specific transit estimate applies after dispatch.
DUTIES, TAXES & CUSTOMS
No surprise import charges for supported destinations.
For supported destinations, EVERIDE covers applicable import tariffs, duties and customs charges associated with delivery. Where these charges are required, they are arranged or settled through the applicable checkout, carrier or customs process.
IF A PAYMENT IS REQUESTED
If a carrier or customs authority asks you to make an unexpected import payment for an EVERIDE order, contact us before paying so we can review and assist.
CUSTOMS CLEARANCE
International shipments can still be inspected by customs. A carrier or customs authority may ask you for reasonable information needed to complete import clearance.
DELIVERY CONDITIONS
What can change the final arrival date.
Estimated delivery can be affected by customs inspections, carrier disruption, public holidays, weather, remote-area delivery and wider transport-network conditions outside EVERIDE's reasonable control.
Tracking has stopped updating+
Carrier tracking can pause between network scans. If there has been no update for an unusual period, contact EVERIDE with your order number and tracking information so we can review the shipment.
My order has more than one tracking number+
Some orders are split into more than one parcel when items ship from different stock locations or fulfilment requirements make a split shipment necessary. Available tracking numbers may be sent separately.
I need to change my shipping address+
Contact EVERIDE as soon as possible. Once an order has entered fulfilment or transferred to the carrier, an address change may no longer be possible. Please check the address carefully before placing the order.
Tracking says delivered, but I cannot find the parcel+
Check safe-drop locations, reception or building staff, nearby household members and any carrier delivery notes first. If the parcel still cannot be found, contact EVERIDE with your order number and tracking details.
The parcel or product arrived damaged+
Contact EVERIDE as soon as reasonably possible with your order number and clear photographs of the parcel and affected product where available. We may need these details to investigate with the carrier.
ORDER-SPECIFIC SUPPORT
Need help with a shipment?
Send us the order number and a short description of what looks unusual. Returns and exchanges use a separate process.