Shipping policy

Last updated: August 15, 2026

EVERIDE provides tracked international shipping to supported destinations. Available shipping services, charges and destination-specific information are shown at checkout.

Free Tracked Shipping

Orders of US$89 or more qualify for free tracked standard shipping where the destination and checkout market support the service.

For orders below US$89, the applicable shipping charge will be displayed at checkout before payment.

Where another currency is displayed, the applicable checkout threshold may be converted or presented in the local currency according to the store's market and currency settings.

Order Processing

Most orders are prepared and dispatched within 1–2 business days.

Weekends and public holidays are excluded. Processing may take longer during major launches, promotional periods, holidays or unusually high-volume periods.

Estimated Delivery Times

Typical delivery estimates after dispatch are:

United States & Canada: approximately 5–10 business days
United Kingdom, Germany, France and major European markets: approximately 5–10 business days
Australia & New Zealand: approximately 5–10 business days
Japan: approximately 3–6 business days
Other supported destinations: estimated delivery information is shown at checkout where available

These timeframes are estimates rather than guaranteed delivery dates unless a specific guaranteed service is expressly stated at checkout.

Tracking

Once your order has been dispatched, tracking information will normally be sent to the email address used at checkout.

Carrier tracking may take some time to update after a shipment first enters the carrier network.

Split Shipments

Some orders may be shipped in more than one parcel where items are fulfilled from different stock locations or where operational requirements make a split shipment necessary.

If an order is split into multiple shipments, you may receive more than one tracking number.

Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order.

If you need to request an address change, contact EVERIDE as soon as possible. Once an order has entered fulfilment or has been transferred to the carrier, we may be unable to change the address.

Customers may be responsible for additional delivery costs caused by an incorrect or incomplete address provided at checkout, except where applicable law provides otherwise.

Duties, Taxes and Customs

EVERIDE covers applicable import tariffs, duties and customs charges for supported destinations, so customers should not be required to pay unexpected import charges upon delivery.

Where taxes, duties or import charges are required, EVERIDE will arrange or settle them through the applicable checkout, carrier or customs process.

If a carrier or customs authority requests an unexpected import payment for an EVERIDE order, please contact EVERIDE Customer Support before making payment so we can review and assist.

Customs Clearance

International shipments may be subject to customs inspection and clearance procedures.

Customers may be asked by a carrier or customs authority to provide additional information reasonably required to complete import clearance.

Delivery Delays

Delivery times may be affected by circumstances including:

customs inspections;
carrier disruption;
weather;
public holidays;
remote-area delivery;
transport network disruption; or
other circumstances outside EVERIDE's reasonable control.

If checkout provides more specific information for your destination, the checkout information takes precedence.

Lost or Delayed Shipments

If tracking has not updated for an unusual period or you believe a shipment may be lost, contact EVERIDE with your order number.

We may need to open an investigation with the relevant carrier before a replacement, refund or other resolution can be confirmed.

Damaged Deliveries

If your parcel or product arrives damaged, contact EVERIDE as soon as reasonably possible and provide your order number and clear photographs of the parcel and affected product where available.