Shipping policy

Last updated: October 17, 2026

EVERIDE provides tracked standard international delivery to supported destinations. Available delivery services, costs and destination-specific information are confirmed at checkout.

Free Tracked Standard Shipping

Orders of US$89 or more qualify for free tracked standard shipping to destinations where the service is available. For orders below US$89, the applicable shipping charge is shown at checkout before payment. Any converted threshold is determined by the currency and market displayed at checkout.

Order Processing

Most orders are prepared and dispatched within 1–2 business days, excluding weekends and public holidays. Processing may take longer during major launches, promotions, holidays or unusually high order volumes.

Estimated Standard Delivery Times

Estimated transit times are in business days after dispatch, based on standard postal service routes for regularly served areas. The estimates below describe regions where eligible destinations can be served, and do not by themselves mean that every country is already enabled for online checkout.

North America (United States, Canada and Mexico): approximately 6–11 business days.
Major European destinations (including the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Switzerland, Poland and Portugal): approximately 6–11 business days.
Ireland, Nordic countries and selected other European destinations (including Norway, Estonia, Finland, Denmark, Sweden, Greece and Czechia): approximately 8–11 business days.
Oceania (Australia and New Zealand): approximately 8–11 business days.
East and Southeast Asia and selected nearby destinations (including Japan, South Korea, Singapore, Malaysia, the Philippines, Thailand, the United Arab Emirates and India): approximately 6–13 business days.
Selected South American and African destinations (including Brazil, Chile, Argentina, Colombia and South Africa): approximately 8–16 business days.

Shipping Coverage and Checkout Availability

EVERIDE can arrange tracked delivery to eligible destinations across North America, Europe, Oceania, East and Southeast Asia and selected other regions. Our logistics coverage is broader than the number of countries currently activated in Shopify Markets and Checkout.

Market and delivery-zone configurations are being expanded in phases. Some supported countries, including parts of Europe, Japan, South Korea and Southeast Asia, may not yet appear as available checkout destinations. If your country is not selectable at checkout, please contact EVERIDE to confirm the available shipping route and next steps. An online purchase can be completed only where an applicable delivery method is offered at checkout.

Delivery times vary by the actual destination postcode and carrier route. These are estimates, not guaranteed arrival dates unless an expressly guaranteed service is stated at checkout. Order processing time is separate from transit time.

Remote Areas and Special Destinations

Standard estimates apply to regular service areas. Remote and rural addresses, offshore islands, military addresses and special territories may require additional transit time or an alternative delivery service. Examples include Alaska, Hawaii, Puerto Rico, certain U.S. territories and remote parts of Canada and Australia.

Actual carrier availability and delivery schedules depend on the full destination address and postcode. Contact us before ordering if you would like us to review a remote or special destination.

Tracking and Split Shipments

Once an order is dispatched, we normally send tracking details to the email address used at checkout. Carrier tracking may take some time to update. A single order may arrive in multiple parcels where fulfilment requirements or stock locations make split shipping necessary; separate tracking numbers may be provided.

Shipping Address

Please provide a complete and accurate delivery address. If you need to request a change, contact us as soon as possible. Changes may no longer be possible once fulfilment or carrier processing has begun. Additional costs caused by incorrect or incomplete customer-provided address details may apply except where applicable law requires otherwise.

Duties, Taxes and Customs

EVERIDE covers applicable import tariffs, duties and customs charges for supported destinations as described at checkout. Where such charges apply, we arrange or settle them through the applicable checkout, carrier or customs process. If a carrier or customs authority unexpectedly requests an import payment for an EVERIDE order, please contact EVERIDE before paying so we can review and assist.

International shipments may be subject to customs inspections. A carrier or customs authority may request reasonable information to complete import clearance.

Delays, Missing Parcels and Damaged Deliveries

Delivery may be delayed by customs inspections, carrier disruption, weather, public holidays, remote-area service limitations or circumstances outside our reasonable control. If tracking stops updating for an unusual period, your parcel appears lost, or an item arrives damaged, please contact us with your order number, tracking details and relevant photographs. We may need to investigate with the carrier before confirming the appropriate resolution.