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RETURNS & EXCHANGES
Eligible EVERIDE purchases can be returned within 60 days of delivery. Approved size exchanges are free, while standard voluntary returns use one clear US$20 fee per return request.
Eligible voluntary returns are requested within 60 days of delivery.
Approved exchanges carry no US$20 fee and use the approved return-and-replacement process.
One standard voluntary return fee per approved return request, not per item.
Approved faulty, damaged or incorrect-item claims are handled at no return cost to you.
BEFORE YOU RETURN
Reasonable indoor fitting is fine. A voluntary return still needs to arrive in a condition that allows the item to be accepted under the policy.
Fit indoors only. The item should otherwise remain unworn, unwashed and unaltered.
Keep it clean. No stains, odors, damage or other signs of use.
Keep tags and packaging. Original tags must remain attached; include original product packaging where reasonably possible.
Use appropriate underwear. This applies when trying on bib shorts, shorts, tights and similar garments.
Do not send a parcel to our business address or any other address until EVERIDE support has confirmed the approved return destination and instructions.
CHOOSE THE RIGHT PATH
The same return-window and condition rules apply to eligible voluntary returns. The difference is how the approved request is resolved.
For an approved size exchange, EVERIDE does not charge the US$20 return fee and covers the standard return and replacement shipping arranged through the approved exchange process.
Store Credit can be selected for eligible returns where offered. The request still needs to meet the normal return window, product-condition and approval requirements.
Approved voluntary refunds are normally issued to the original payment method less the applicable US$20 flat return fee.
HOW IT WORKS
EVERIDE confirms the correct route before a parcel is sent. This prevents returns going to the wrong facility and makes the requested resolution clear from the start.
Provide your order number, the product and the reason for the request. For an exchange, include the replacement size. For a product issue, include useful photos.
Support confirms eligibility, the correct return route and the approved return destination.
Follow the confirmed instructions and use the approved shipping process for your request.
For approved voluntary refunds, EVERIDE normally aims to inspect and process the return within 3–5 business days after the goods are received. Payment providers may take additional time.
FAULTY, DAMAGED OR INCORRECT
If an item arrives faulty, damaged or incorrect, contact EVERIDE before returning it and provide your order number plus clear photographs where relevant.
Once the claim is approved, EVERIDE will arrange an appropriate remedy at no return cost to you, subject to applicable consumer law. Depending on the circumstances, the remedy may be repair, replacement, exchange, refund or another remedy required by law.
Report a product issueSALE, FINAL SALE & EXCLUSIONS
Promotional discounts, automatic discounts and discount codes do not by themselves make an item Final Sale.
Discounted and Sale items remain eligible under the voluntary return policy when they otherwise meet the requirements, unless they were clearly identified as non-returnable or Final Sale before purchase and that exclusion is permitted by applicable law.
Where clearly identified before purchase and permitted by law, exclusions may include gift cards, customized or personalized products, products specifically marked non-returnable, and products that cannot legally or reasonably be returned for health, hygiene or similar reasons.
EVERIDE’s 60-day return policy is a voluntary commercial policy provided in addition to mandatory consumer rights. If a statutory cooling-off, cancellation or withdrawal right applies, the return, refund, original delivery cost and any return shipping cost are handled according to the applicable law. The US$20 voluntary fee will not be used to reduce a right that cannot legally be limited.
Crash-related support is separate from standard returns and exchanges. Eligible claims are reviewed under the applicable EVERIDE Ride Assurance program.
View Ride Assurance ↘RETURN SUPPORT
Send the order number and a short explanation before returning anything. For a fit issue, include the size you have and the size you need. For a product problem, include clear photos where useful.