Refund policy

Last updated: August 15, 2026

We want you to feel confident buying performance cycling apparel from EVERIDE. In addition to any mandatory consumer rights that apply to you, EVERIDE offers eligible customers a voluntary 60-day return policy and free size exchanges on eligible items.

60-Day Voluntary Returns

You may request a voluntary return for an eligible item within 60 days of delivery.

To qualify under our voluntary return policy, items must be:

unworn other than reasonable indoor fitting;
unwashed and unaltered;
free from stains, odors, damage or other signs of use;
returned with original tags attached; and
returned with the original product packaging where reasonably possible.

For bib shorts, shorts, tights and similar garments, appropriate underwear should be worn when trying the item on.

US$20 Flat Return Fee

A fixed US$20 return fee per return request applies to standard voluntary returns made under EVERIDE's 60-day return policy.

The US$20 fee applies once to the return request, regardless of whether more than one eligible item from the same order is included in the approved return shipment.

Where EVERIDE provides a return shipping label, the US$20 return fee will normally be deducted from the refund.

The US$20 voluntary return fee does not apply to:

approved size exchanges;
items confirmed by EVERIDE as faulty or defective;
items damaged before delivery;
incorrect items sent by EVERIDE; or
situations where applicable law requires a different treatment.

Free Size Exchanges

Eligible items may be exchanged for another available size free of charge.

For an approved size exchange, EVERIDE does not charge the US$20 return fee and will cover the standard return and replacement shipping arranged through our approved exchange process.

The original item must meet the return eligibility requirements above. Replacement items are subject to stock availability.

If the requested size is unavailable, we may offer an alternative size, store credit or refund option.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact EVERIDE before returning it.

Please provide your order number and, where relevant, clear photographs showing the issue. Once the claim is approved, EVERIDE will arrange an appropriate remedy at no return cost to you, subject to applicable consumer law.

Depending on the circumstances, this may include repair, replacement, exchange, refund or another remedy required by applicable law.

How to Start a Return or Exchange

Contact EVERIDE before sending any item back.

Please provide:

your order number;
the product you wish to return or exchange;
the reason for your request; and
for size exchanges, the replacement size requested.

Email: info@everide.cc
WhatsApp: +44 7546 012647

Please do not send a return to our business address or any other address unless the return location has been confirmed by EVERIDE support.

Refunds

Once a return is received, we will inspect the item against the applicable return conditions.

For approved voluntary returns, the refund will normally be issued to the original payment method less the applicable US$20 flat return fee.

EVERIDE normally aims to inspect and process approved voluntary returns within 3–5 business days after the returned goods are received. Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally not refundable under EVERIDE's voluntary return policy unless required by applicable law.

Discounted and Sale Items

Discounted and Sale items remain eligible for return under this policy unless the item is clearly identified as non-returnable or Final Sale before purchase and such an exclusion is permitted by applicable law.

Promotional discounts, automatic discounts and discount codes do not by themselves remove an item's eligibility for return.

Non-Returnable Items

Certain products may be excluded from voluntary returns where clearly identified before purchase and permitted by applicable law. These may include:

gift cards;
customized or personalized products;
products specifically identified as non-returnable before purchase; and
other products that cannot legally or reasonably be returned for health, hygiene or other applicable reasons.

Statutory Cancellation and Withdrawal Rights

EVERIDE's 60-day return policy is a voluntary commercial policy provided in addition to any mandatory consumer rights that apply in your country or region.

If you exercise a statutory cancellation, cooling-off or withdrawal right, your return, refund, original delivery cost and any return shipping cost will be handled in accordance with the applicable law.

The US$20 voluntary return fee will not be applied in a way that reduces or removes a consumer right that cannot legally be limited or excluded.

Consumer Rights for Faulty Goods

Nothing in this policy limits your legal rights where goods are faulty, defective, damaged, incorrectly supplied or otherwise not in conformity with the contract.

Ride Assurance

EVERIDE Ride Assurance is separate from standard returns and exchanges. Eligible crash-related claims are reviewed under the terms of the applicable Ride Assurance program.