Free Tracked Shipping Orders of US$89 or more qualify for free tracked shipping where the destination and checkout market support the service. For orders below US$89, the applicable shipping charge is shown at checkout.
Order Processing Most orders are prepared and dispatched within 1–2 business days. Weekends and public holidays are excluded. High-volume launches and promotional periods may require additional processing time.
Estimated Delivery United States & Canada: 5–10 business days UK, Germany, France & major European markets: 5–10 business days Australia & New Zealand: 5–10 business days Japan: 3–6 business days Other supported destinations: shown at checkout where available Transit times are estimates after dispatch and are not guaranteed arrival dates.
Tracking Your Order Tracking information is sent to the email address used at checkout after dispatch. Carrier tracking can take a short time to update after the parcel enters the network.
Split Shipments Some orders may arrive in more than one package when products dispatch from different stock points or fulfillment requirements make a split shipment necessary.
Address Changes Contact EVERIDE as soon as possible if you need to change your delivery address. Once an order has entered fulfillment or the carrier network, an address change may no longer be possible.
Duties, Taxes & Customs Duties, taxes and customs treatment vary by destination and checkout market. Any duties or taxes displayed or collected at checkout apply to that order. Additional import requirements or charges may apply depending on destination unless checkout indicates otherwise.
Delivery Issues If tracking has not updated for an unusual period, your parcel appears lost, or your order arrives damaged, contact EVERIDE with your order number. Photos may be requested so we can investigate quickly.
Free Size Exchanges Eligible items may be exchanged for a different size free of charge. For an approved size exchange, EVERIDE covers the standard return and replacement shipping. The original item must remain in returnable condition.
US$20 Flat Return Fee A fixed US$20 fee per return request applies to standard voluntary returns and is normally deducted from the refund when EVERIDE provides the return label. The fee does not apply to approved size exchanges or approved faulty, damaged or incorrect-item claims.
Return Eligibility Items must be unworn except for reasonable indoor fitting, unwashed, unaltered and free from stains, odors, damage or other signs of use. Original tags must remain attached, with original product packaging included where reasonably possible. For hygiene, please wear appropriate underwear when trying on bib shorts, shorts, tights or similar garments.
Faulty, Damaged or Incorrect Items Contact EVERIDE before returning the item and include your order number and clear photographs where relevant. Approved claims are handled at no return cost to you.
How to Start a Request Contact EVERIDE before sending anything back. Include your order number, the item, the reason for the request and, for an exchange, the replacement size you need. Do not send a parcel to an address unless it has been confirmed by support.
Refunds Approved refunds are issued to the original payment method, less the applicable US$20 fee for a standard voluntary return. EVERIDE normally aims to inspect and process an approved refund within 3–5 business days after the returned item is received. Your payment provider may need additional time.
Discounted & Sale Items Unless clearly identified as non-returnable before purchase, discounted items remain eligible under this policy. Certain limited, customized, gift-card or other specifically excluded products may be non-returnable where permitted by applicable law.